Q & A

Questions & Answers

What are your hours of operation for towing services?

Towing and Roadside assistance is available 24 hours a day 7 days a week including holidays. If you’re in need of our services, please contact our 24-hour service
number at 330.652.8045.

Do you tow motorcycles?

Yes, we have an enclosed trailer with fleece lined straps to tow your motorcycle without damage.

I locked my keys in the car, does Pantalone Towing offer lock out service?

Yes, our professional drivers carry unlocking tools for a variety of vehicles. It is important to have a skilled professional complete this task as you could damage the locks on your vehicle. If your vehicle can’t be unlocked, we will tow you to your preferred destination.

Can you tow a vehicle from a parking garage?

Our towing trucks have a clearance of 7 ft. so as long as the parking garage is under that clearance, we will be able to tow your vehicle.

What information will I need to have my car towed?

You will need to know the make, model, year, and license plate number of your vehicle, the address of where you need the car to be towed, what appears to be wrong with your vehicle, contact information, current location and how you will be paying for the services.

What forms of payment does Pantalone Towing accept?

Cash, debit cards, business checks and most forms of credit cards such as Discover, MasterCard and Visa. AAA members can pay by personal check.

Does Pantalone Towing accept AAA?

Yes, we are an AAA preferred service provider.

When is a flatbed used for towing?

In most cases, a flatbed tow is used when a vehicle is severely damaged, a vehicle has a flat tire on a rear wheel drive car, has a custom lowered frame, all wheel drive or X drive vehicles. We also recommend using a flatbed for collectible cars and antique cars.

How quickly can you give me a tow if my car breaks down on the side of the road?

Depending on the demand for our towing services, we will get to you as soon as possible.

Do I need to be with my vehicle while you pick it up?

We recommend that you are with your vehicle when we pick it up.